Frequently Asked Questions

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service are available Monday - Friday from 8:30am to 5pm. Call 0208 569 2250 or email WSUKmerchandise@geigerbtc.com.

Please note that it is your responsibility to ensure that any returns arrive safely. We cannot be held responsible for returns that do not arrive.

Please ensure that all items are returned in the original packaging and with the Packing Note. Please clearly write on the packing note if you require a refund or exchange.

All exchanges/refunds must be returned within 21 days from date on the packing note. We will be unable to process any orders sent back after this time and the item(s) will be returned to you. Please send your returns back to the following address: WorldSkills UK GeigerBTC, BTC House, 9 Millington Road, Hayes, UB3 4AZ

All exchanges must be returned within 21 days from date on the packing note. We will be unable to process any orders sent back after this time and the item(s) will be returned to you.

Please clearly write on the packing note if you require a refund or exchange. If exchanging clothing, please specify the size required.

Should you require any further information, please email WSUKmerchandise@geigerbtc.com

If you have received a damaged item please contact us on 0208 569 2250 or email WSUKmerchandise@geigerbtc.com

We are unable to process phone orders.

There are two courier services that we offer depending on how many items you are ordering. For 1-2 items your order will be shipped via Royal Mail & for 3 or more items your order will be shipped via DPD

Can I have delivery made to a PO Box?

Unfortunately for tracking purposes we cannot deliver to PO boxes

Merchandise pricing does not include shipping. Please refer to the table below to calculate your shipping cost based on total items:

Order Quantity

Carrier

Shipping Fee

1-2 Items

Royal Mail

£4.95

3+ Items

DPD

£7.95

Please note that all items on this site are print on demand and they do have various lead times. For individual lead times please refer to our estimated in-hand dates. You can find this information on the item page underneath the add to cart button.

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