Frequently Asked Questions

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday - Friday from 8:30a.m. to 5p.m. GMT. Call 0208 569 2250 or email WSUKMerchandise@geiger.com.

Please note that it is your responsibility to ensure that any returns arrive safely. We cannot be held responsible for returns that do not arrive.

Please ensure that all items are returned in the original packaging and with the Packing Note. Please clearly write on the packing note if you require a refund or exchange.

All exchanges/refunds must be returned within 21 days from date on the packing note. We will be unable to process any orders sent back after this time and the item(s) will be returned to you.

All exchanges must be returned within 21 days from date on the packing note. We will be unable to process any orders sent back after this time and the item(s) will be returned to you.

Please clearly write on the packing note if you require a refund or exchange. If exchanging clothing, please specify the size required.

Should you require any further information, please email WSUKMerchandise@geiger.com

If you have received a damaged item please contact us on 0208 569 2250 or email WSUKMerchandise@geiger.com.

We are unable to process phone orders.

There are two courier services that we offer depending on how many items you are ordering. For 1-2 items your order will be shipped via Royal Mail & for 3 or more items your order will be shipped via DPD

Can I have delivery made to a PO Box?

Unfortunately for tracking purposes we cannot deliver to PO boxes

Shipping is charged at a flat rate of £8.50 + VAT

Stocked Items

Your order will be despatched within 3 working days to the address you have specified if the item/size you have selected is in stock. Delivery can take up to 5 working days from dispatch (subject to stock).

Made to Order Items

A virtual item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. Virtual items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. Virtual items may also require a minimum order quantity to meet production requirements.

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